In a nutshell, managed IT service is the practice of outsourcing IT professionals instead of hiring them within your company. Besides being extremely cost-effective, nowadays it is considered to be the best way to deal with information technology and always stay on top when it comes to the latest pieces of equipment. Keep reading the following text to learn how this type of service can help your business.
In the past, a break-fix model was used. Basically, it means that a business owner or a manager would call and hire an IT technician who would come to the company and solve the problem. He would be paid by the hour. This worked well in the past when the usage of technology was minimal. However, nowadays, all companies rely more or less on specific technology which is why this model became ineffective and too expensive. Why? Well, these days we are not only talking about devices such as a printer, but also about the company’s network, software, antivirus programs, even communication, both external and internal. The businesses would have big problems if they had to wait for something to malfunction and then call an expert to fix it.
Due to these reasons, managed IT services have been created. Instead of spending money on equipment such as software and different kinds of programs and wasting time on interviewing hundreds of IT specialist until you find the best one, more and more companies are choosing to employ managed service provider like Alliance Technology Partners. So how can they help you grow your business?
First of all, you will get a team of experienced and skillful professionals. It is not possible for one person to do all the work successfully, which is why you need to divide the work. Also, each team member has a certain set of skills and is in charge of one aspect of IT, so they can cover all the bases. Even if you already have an IT director, you will still benefit for this type of service. They will provide the IT director more time to deal with serious and important projects instead of changing passwords and similar insignificant tasks.
Unlike a break-fix model which only deals with problems once they occur, managed IT services are there to predict every major problem that could affect your business and prevent it from happening. All your systems will be monitored 24/7 which means that you will be alerted about any possible trouble, and your IT team will be able to resolve it before it turns into a serious issue.
Furthermore, managed service providers offer support system at any time. This means that you can contact them and they will immediately respond, listen to your problem and try to solve it remotely. However, if it is something that cannot be dealt over the phone, they will send an on-site team that will come to your location, which means you are covered at all time.
Moreover, when employing a managed services provider, you are not only getting someone who will deal with the IT aspect of your company, but you are also getting an ally. Once they learn everything about your business, how it works and what your future goals are, they will be able to propose the best equipment and software that will help your company grow.
All in all, these are some of the benefits of employing IT team, but there is one more, that concerns everyone and that is the price. Although it may seem unnecessary to outsource for something you already can deal with, once you get familiar with how they operate and consult their other clients, you will see that, in the long run, you will be saving a significant amount of money.